Qaitbay has announced the launch of VersaDoc, a new solution designed to help organizations apply generative AI safely within their contact centers. The software acts as a real-time knowledge assistant, allowing agents to pull verified information from complex databases during customer interactions. This tool is designed to end long search times and reduce the likelihood of incorrect answers being shared with the public.
Qaitbay is a brand of CIMSOLUTIONS, which has been supporting the IT and AI needs of clients for more than 30 years with its team of 600 experts. The brand’s focus is on the intersection of data and human experience, ensuring technology serves to make information more reliable and usable. Operating from seven offices, the company is dedicated to improving workplace efficiency through multidisciplinary innovation.
A major barrier to AI adoption has been the fear of uncontrolled or inaccurate data sources; VersaDoc solves this by focusing exclusively on a company’s own knowledge base. Research by McKinsey & Company shows that searching for information in fragmented systems accounts for up to 30% of lost time in service centers. VersaDoc structures this information, enabling the AI to reason across multimodal documentation safely and efficiently.
With customers now expecting 24/7 availability across multiple channels, the pressure on human agents has reached a critical point. VersaDoc alleviates this pressure by giving agents the certainty they need to handle complex regulations and policy information. This leads to faster response times and a significant boost in overall customer satisfaction metrics.
As the corporate world moves toward more advanced automation, the focus will remain on the quality and reliability of AI outputs. Qaitbay’s VersaDoc offers a scalable way for managers to implement AI while keeping a firm grip on compliance and quality control. The future of customer contact lies in these structured, context-aware systems that prioritize human-centered service.
Oliver Talens Qaitbay [email protected]
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